Privacy Policy

Data Controller

belara B.V. is the data controller for the personal data we process. We are registered in the Netherlands with company registration number 72638490. Our registered office is located at Parkweg 66, 1316 QW Almere, Flevoland, Netherlands.

For any questions regarding this privacy policy or our data processing practices, please contact us at privacy@belara.pro or +31 404411377.

Data Collection

The data we collect includes personal information such as your name, email address, phone number, company details, and usage data when you interact with our platform. We collect this information through various means including account registration, contact forms, customer support interactions, and automated tracking technologies.

Specifically, we may collect:

• Contact information (name, email, phone number, postal address)
• Account information (username, password, preferences)
• Company information (company name, size, industry)
• Usage data (how you interact with our services)
• Technical data (IP address, browser type, device information)
• Communication data (support tickets, feedback, correspondence)

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal bases:

• Contract performance: To provide our SaaS services and fulfill our contractual obligations
• Legitimate interests: To improve our services, ensure security, and conduct business operations
• Consent: For marketing communications and non-essential cookies
• Legal obligation: To comply with applicable laws and regulations

How We Use Your Information

We explain how we use your information for various purposes related to providing and improving our SaaS platform. The use of your data is essential for delivering our services effectively and ensuring a positive user experience.

We use your personal data for the following purposes:

• Providing and maintaining our SaaS platform and services
• Processing transactions and managing your account
• Communicating with you about our services
• Providing customer support and technical assistance
• Improving our services and developing new features
• Ensuring platform security and preventing fraud
• Complying with legal obligations and protecting our rights
• Sending marketing communications (with your consent)

Data Sharing and Disclosure

belara does not sell, trade, or rent your personal data to third parties. We may share your information only in the following circumstances:

• With trusted service providers who assist in operating our platform
• When required by law or to protect our legal rights
• In connection with a business transfer or acquisition
• With your explicit consent for specific purposes

All third-party service providers are contractually bound to protect your data and use it only for specified purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Specific retention periods include:

• Account data: Retained while your account is active and for 3 years after closure
• Transaction records: Retained for 7 years for tax and accounting purposes
• Support communications: Retained for 2 years after resolution
• Marketing data: Retained until you withdraw consent or for 3 years of inactivity

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data in certain circumstances
• Right to restrict processing: Request limitation of data processing
• Right to data portability: Request transfer of your data to another service
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us at privacy@belara.pro. We will respond to your request within 30 days.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response and breach notification procedures

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we need to transfer data outside the EEA, we ensure adequate protection through:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Other appropriate safeguards approved by data protection authorities

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. For detailed information about our use of cookies, please refer to our Cookie Policy.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy or our data processing practices, please contact us using the following contact information:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable laws.